Privacy Policy

Masters Swim Coach Limited trading as Masters Swim PT respects your privacy and is committed to protecting your personal data. This privacy policy will inform you as to how we look after your personal data when you visit our website. We are allowed to process your personal data in connection with our services, where it is necessary in order for us to comply with our legal obligations or where we have a legitimate interest to do so.

We will only seek personal information where it is necessary for us to provide you with a service at your request. We collect personal information about our members when you subscribe on our online membership system or when you contact us. This information may include identification, personal and contact details (that you provide), your use of our website and payment information.
Where you have agreed, we may use your information to tell you about events and our services that we think may be of interest to you. We may use your information where it is necessary for us to do so in order to meet our legal obligations or to detect and prevent fraud, money-laundering, identity theft and other crimes.
We may share your data with selected third parties. For example, we may share your information with Internet hosting providers to host the website, related infrastructure, services and applications or Service providers (payment processors, supply chain partners and sub-contractors / IT services).
There are certain exceptional circumstances in which we may disclose your information to other third parties. This would be where we believe that the disclosure is required by the law, or in order to comply with judicial proceedings, court orders or legal or regulatory proceedings; necessary to protect the safety of our employees, our property or the public; necessary for the prevention or detection of crime, including exchanging information with other companies or organisations for the purposes of fraud protection and credit risk reduction.
We will only store your personal information for as long as we need it for the purposes for which it was collected and up to 6 years thereafter. We will take all reasonable steps to ensure that your data is treated securely and in accordance with this policy.
We have a legal obligation to provide you with concise, transparent, intelligible and easily accessible information about your personal information and our use of it. We have written this policy to do just that, but if you have any questions or require more specific information, you can get in touch using Contact Us section of the website.
You have the right to ask us to confirm whether or not we hold any of your personal information. In order to maintain the security of your information, we will have to verify your identity before we provide you with a copy of the
information we hold. The first copy of your information that you request from us will be provided free of charge, if you require further copies we may charge an administrative fee to cover our costs.
You have the right to correct any inaccurate or incomplete personal data and to have your personal data deleted.

Complaints

If you wish to make a complaint about our collection or use of your personal data, please contact us in the first instance so that we may seek to resolve your complaint. You have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the statutory body which oversees data protection law in the UK. Please visit the ICO website if you wish to lodge a complaint with the ICO.